Field Technician

Job Title: Field Technician

Reports to (Title): Operations Manager

 

A Field Technician installs low-voltage systems in residential and/or commercial projects. They possess a minimum of 75% of the skills listed below.Role Summary:

Technical Knowledge:

• Intermediate computer skills and knowledge of Windows applications, Microsoft Office, and web applications.
• Familiarity with Apple IOS products (Apple TV, iPad, iPhone/iTouch, OS14, etc.) as they relate to daily use for interfacing with and controlling integrated homes and/or home networks.
• Ability to navigate around PC and Mac computers.
• Able to navigate around PC, file structures, the control panel and command line prompts.
• Intermediate knowledge of electronics application and theory.
• Full understanding of the pre-wire, trim and final phases of a project, including proper use of all associated tools and jobsite safety
• Able to read and understand device layout drawings, engineered schematics and provide redline corrections and construction blueprints as they pertain to A/V industry.
• Basic understanding of Ethernet network system setup, able to set port forwarding, MAC addressing and basic configuration.
• Basic knowledge of all test equipment.
• Basic understanding of serial communication language protocols.

Leadership:

• Communicating with Clients and Contractors.
• Preparing project status reports and works to ensure plans adhere to contract specifications.
• Providing quality control at the rough-in and trim phase of the project.

Installation Knowledge:

• Able to demonstrate intermediate knowledge of the BRAVAS product line.
• Able to trim phone & data jacks, speakers, volume controls, IR receivers’ keypads, touch screens, and other devices under supervision.
• Intermediate knowledge and understanding of wire differentiation, connectors, connections, splicing, and head-end termination.
• Practices exceptional wire management and dressing skills. (Racks, interconnects and wire runs in construction unsupervised)
• Able to mount video displays and projectors, terminate feed and control wires under supervision.
• Able to install multi-room audio systems under supervision.
• Able to install, test, setup and troubleshoot AV receivers under supervision and have basic understanding of acoustics.
• Basic ability to trim and punch down phone connections.
• Able to program manufacturer remotes and upload programmable remotes.
• Understanding of cable TV systems -termination, distribution amps, signal balancing, and able to test and troubleshoot under supervision.
• Able to terminate, test and troubleshoot network systems under supervision.
• Able to install CCTV cameras under supervision.
• Understanding of wiring requirements for sub-systems, like HVAC and security systems, integration to control systems and setup of thermostats under supervision.
• Understanding of wiring requirements for Crestron, Savant, AMX, and similar networks.
• Understanding of wiring requirements for Lutron, Crestron, and Vantage lighting control systems and ability to download programs.
• Understanding of Lutron shading systems wiring requirements and able to install and perform set up.

B. Key Responsibilities (Essential Functions) % of Time

Technical Routine installs as required. - Includes running wires, cables & structured wire packages through new or retrofit construction. - Identification, labeling & termination of wires. - Installation of equipment and testing for proper operation. - Obtains necessary components for installation of designed systems and sub-systems. - Accurately completes required paperwork - Maintains daily communication with Lead Technician and/or Project Manager on status of projects and associated task lists. Perform installations to capability. Enter and update timecard daily. Clean and maintain work area.	60%
Customer Service · Provide outstanding customer service - Maintains professional work appearance. - Project a sense of respect and maintain company standards of etiquette in all circumstances. - Interact with customers to enhance the customer experience. - Answers basic questions regarding product installation and operation. · Transports tools and/or employees to jobsites in company vehicle or personal vehicle. · May deliver products to job site.	20%
Training and Education Manufacturer/ Vendor Certification Trade organization certification Technical training Company training	10%
General Requirements A positive, can-do attitude and desire to be a contributing member of the team. A positive sense of urgency and focused effort on daily workflow and project requirements. Attend company meetings, respond to email and questions from other departments regarding projects, work with other departments to continue the refinement of BRAVAS processes. Other duties as required or assigned by company management as needed.	10%

C. Position Impact (optional based on job duties):

Job has impact on Company operations and judgment exercised could notably affect cost, profits, and/or customer/vendor relations.

D. Supervisory/Functional Management Requirements

Does not provide work direction or supervision to others.

1. Education and Experience

EDUCATION:

HS Diploma/Equivalent - Required

Associate, Bachelors Degree, or 2 Yr Technical - Preferred

EXPERIENCE:

Mo/Yrs Describe

1 yrs

Minimum prior work experience in low voltage wiring and residential construction and home integration.

• Able to follow instructions whether documented or verbally in a subordinate role.

• Show responsibility and dependability.

• Work efficiently and executes at the highest standards in areas of expertise.

• Desire to advance career and stay abreast of emerging technologies in the A/V industry.
• Verbal skills for conversations with team members and written for project documentation.
• Ability to communicate effectively in person and/or via email, phone, text to varied audiences.
• Demonstrate basic problem solving and decision making skills.
• Oversee and lead co-workers in rough-in and trim phase of new and/or retrofit construction under minimal supervision.
• May perform and possibly lead and/or train other technicians on rough-in and trim phases of the job.
• Ability to perform efficiently & successfully under pressure and in stressful situations.
• A self-starter and a team player
• A fast learner
• Demonstrates attention to detail
• Able to follow-up and follow-through independently 

Working conditions:

• Must be a licensed and insured driver with a current, valid driver’s license to be able to drive a BRAVAS company vehicle.
• Must have a clear driving record (no convictions in the last 3 years of: DUI, leaving the scene of an accident, and no more than 2 moving violations or accidents).
• Proficient use of company tools and equipment
• Able to organize materials, tools and equipment
• Able to interpret maps and navigate cities
• Possess dexterity skills: bending, kneeling, crawling, stooping, digging, climbing ladders and standing for long periods of time
• Lift and carry up to 100 lbs up 2 flights of stairs and lift 35 lbs over head of company tools and equipment.
• Work inside and outside throughout the year even in extreme weather conditions, especially during the winter.
• Recognize, practice and enforce safety rules and procedures.
• Use safety equipment to include but not limited to; eye safety glasses, hearing protectors, work boots, and hardhats. 

Work hours:

• Employee must report his/her time promptly and accurately in BRAVAS time reporting system.
• Flexible hours to include weekends and shift work may be required
• This position may require overtime and is expected when necessary.