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BRAVAS Support

At BRAVAS, we know that the completion of a project is just the beginning of our clients’ experience with their system. Home technology is constantly evolving, and we believe that service and support are the cornerstones of a world-class technology experience.
Support Plans
Benefits & Features
 

Support Plans

BRAVAS is proud to offer an industry best-in-class warranty on every system we install. All of our clients receive a minimum two-year warranty on installation and components. In addition to our warranty, BRAVAS offers a variety of complementary and premium support plans to ensure that all of our clients expectations are met long after an installation is complete. Whether you require standard business hours support, onsite support, direct access to our help desk, or proactive remote systems monitoring and management, we have a plan for every client.

As an added benefit for BRAVAS Support clients who select either our Enhanced or Concierge plans at the time of purchase, BRAVAS is offering a complementary year of warranty coverage. BRAVAS’ signature 3 year warranty on parts and installation makes our premium support plans a must have for connected whole-home technology.

Standard

On-Site Support:
Monday - Friday from 9AM - 5PM, based on availability
Remote Troubleshooting 2
24/7 Text, Chat, & Email Support 2

Enhanced1

On-Site Support Availability: Sunday - Saturday from 9AM - 10PM
Remote Troubleshooting 2
24/7 Text, Chat, & Email Support 2
24/7 Phone Support 2
Proactive System Monitoring 2, 3
Priority Advanced Support 4
(same day or next day scheduling)
10% Labor Discount
Annual Technology Review
Loaner Equipment 5

Concierge1

On-Site Support Availability: Sunday - Saturday from 9AM - 10PM
Remote Troubleshooting 2
24/7 Text, Chat, & Email Support 2
24/7 Phone Support 2
Proactive System Monitoring 2, 3
Priority Advanced Support 4
(same day or next day scheduling)
20% Labor Discount
Annual Technology Review
Loaner Equipment 5
Annual Preventative Maintenance Visit
ISP and Cable Account Management
Surveillance Footage Retrieval
On-Site Attendant for Parties & Events 6
1 Enhanced and Concierge Plans require an annual commitment.
2 A remote troubleshooting device or devices required. Please consult your local Service Manager or Sales Representative to confirm that your system can be supported remotely.
3 BRAVAS takes privacy and security very seriously. Our system monitoring tool allows us only to see the status of a device on the network. Nothing else. There is no access to your content or data. Devices appear as either on-line or off-line.
4 After hours labor rates apply. Standard business hours are Monday-Friday, 9am-5pm. Priority Advanced Support is available 7 days a week, 9am-10pm. Same-day support is available if request is received before 1pm, otherwise may be scheduled for the following day.
5 Loaner components provided as available, and may not match size, fit, or finish of original product. Does not include custom manufactured or specialty products.
6 Limited to twice per year, and two weeks prior notice is required.

Standard

On-Site Support:
Monday - Friday from 9AM - 5PM, based on availability
Remote Troubleshooting 2
24/7 Text, Chat, & Email Support 2

Enhanced1

On-Site Support Availability: Sunday - Saturday from 9AM - 10PM
Remote Troubleshooting 2
24/7 Text, Chat, & Email Support 2
24/7 Phone Support 2
Proactive System Monitoring 3
Priority Advanced Support 4
10% Labor Discount
Annual Technology Review
Loaner Equipment 5

Concierge1

On-Site Support Availability: Sunday - Saturday from 9AM - 10PM
Remote Troubleshooting 2
24/7 Text, Chat, & Email Support 2
24/7 Phone Support 2
Proactive System Monitoring 3
Priority Advanced Support 4
20% Labor Discount
Annual Technology Review
Loaner Equipment 5
Annual Preventative Maintenance Visit
ISP and Cable Account Management
Surveillance Footage Retrieval
On-Site Attendant for Parties & Events 6
1 Enhanced and Concierge Plans require an annual commitment.
2 A remote troubleshooting device or devices required. Please consult your local Service Manager or Sales Representative to confirm that your system can be supported remotely.
3 BRAVAS takes privacy and security very seriously. Our system monitoring tool allows us only to see the status of a device on the network. Nothing else. There is no access to your content or data. Devices appear as either on-line or off-line.
4 After hours labor rates apply. Standard business hours are Monday-Friday, 9am-5pm. Priority Advanced Support is available 7 days a week, 9am-10pm. Same-day support is available if request is received before 1pm, otherwise may be scheduled for the following day.
5 Loaner components provided as available, and may not match size, fit, or finish of original product. Does not include custom manufactured or specialty products.
6 Limited to twice per year, and two weeks prior notice is required.

Not a member? Not a problem.

By becoming a BRAVAS client, you automatically become a BRAVAS Essential Support member at no cost. Scheduling is available during standard business hours, Monday - Friday, 9am-5pm. If there are components of your system that can be supported remotely, a technician may attempt to resolve an issue without having to schedule an on-site service visit. On-site service is billed hourly and basic remote support is billed in half-hour increments. Scheduling for on-site service and basic remote support is done on a first-come-first-served basis, and is based on availability.

1 A remote troubleshooting device or devices required. Please consult your local Service Manager or Sales Representative to confirm that your system can be supported remotely.

Essential

$0

On-Site Support:
Monday - Friday from 9AM - 5PM, based on availability
Remote Troubleshooting1:
Monday - Friday from 9AM - 5PM, billed by the half hour and based on availability

Benefits & Features

24/7/365 SUPPORT

24/7/365 SUPPORT

As the nation's largest luxury home technology firm, our dedicated team of experienced smart home and audiovisual technicians is available 24/7/365 and is waiting to help. Our Remote Support Technicians are focused on troubleshooting, and armed with the latest tools to diagnose and resolve technical difficulties without having to send an Advanced Support Technician on-site. They can connect to your system and get you the help that you need in 10 minutes or less.
PROACTIVE SYSTEMS MONITORING

PROACTIVE SYSTEMS MONITORING

Allow BRAVAS to resolve issues with your system before you even realize that a problem occurred. The IT industry has utilized remote monitoring and management tools for years, and BRAVAS is proud to offer these same services for your home. Proactive systems monitoring allows our Remote Support Team to be alerted in real time when an issue arises, and in many cases fix the problem before our clients are inconvenienced.
PRIORITY ADVANCED SUPPORT

Priority Advanced Support

In the case that the BRAVAS Remote Support Team is unable to resolve an issue using standard remote troubleshooting tools, an Advanced Support Technician may be scheduled to make either programming changes or an on-site service call.*
*Our standard business hours for Advanced Support are Monday-Friday, 9am-5pm. Scheduling is based on first availability. We reserve bandwidth for our Enhanced Support and Concierge Support clients to provide front-of-line service and scheduling outside of normal business hours.
SURVEILLANCE FOOTAGE RETRIEVAL

SURVEILLANCE FOOTAGE RETRIEVAL

Home security cameras and surveillance systems assure monitoring and safety of your home and surroundings. Commonly, surveillance footage retrieval is done by manually searching through videos. This can be a tedious process. When time is of the essence, allow BRAVAS to assist in finding the footage that you need.
ANNUAL PREVENTATIVE MAINTENANCE

ANNUAL PREVENTATIVE MAINTENANCE

Our technicians perform regularly scheduled preventative maintenance including equipment cleaning, firmware updates, security patch updates, alarm monitoring testing, and battery testing and replacement.
ON-SITE ATTENDANT FOR PARTIES AND EVENTS

ON-SITE ATTENDANT FOR PARTIES AND EVENTS

Whether you are playing host to a wedding, fundraiser, or Super Bowl Party, BRAVAS can ensure that your big day is a hit. A representative will perform a pre-party check of the key systems to verify that everything is functioning as it should, and that levels and settings are appropriate for your event. Your BRAVAS representative can also remain on-site during your event to answer any questions and assist in any adjustments that need to be made.

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