Bravas support

At Bravas, we know that the completion of a project is just the beginning of our clients’ experience with their system. Home technology is constantly evolving, and we believe that service and support are the cornerstones of a world-class technology experience.

Standard

On-Site Support:

  • Monday – Friday from 9AM – 5PM, based on availability
  • Remote Troubleshooting 2
  • 24/7 Text, Chat, & Email Support 2

Concierge1

On-Site Support Availability:

  • Sunday – Saturday from 9AM – 10PM
  • Remote Troubleshooting 2
  • 24/7 Text, Chat, & Email Support 2
  • 24/7 Phone Support 2
  • Proactive System Monitoring 2, 3
  • Priority Advanced Support 4
    (same day or next day scheduling)
  • 20% Labor Discount
  • Annual Technology Review
  • Loaner Equipment 5
  • Annual Preventative Maintenance Visit
  • ISP and Cable Account Management
  • Surveillance Footage Retrieval
  • On-Site Attendant for Parties & Events 6
  1. Enhanced and Concierge Plans require an annual commitment.
  2. A remote troubleshooting device or devices required. Please consult your local Service Manager or Sales Representative to confirm that your system can be supported remotely.
  3. Bravas takes privacy and security very seriously. Our system monitoring tool allows us only to see the status of a device on the network. Nothing else. There is no access to your content or data. Devices appear as either on-line or off-line.
  4. After hours labor rates apply. Standard business hours are Monday-Friday, 9am-5pm. Priority Advanced Support is available 7 days a week, 9am-10pm. Same-day support is available if request is received before 1pm, otherwise may be scheduled for the following day.
  5. Loaner components provided as available, and may not match size, fit, or finish of original product. Does not include custom manufactured or specialty products.
  6. Limited to twice per year, and two weeks prior notice is required.

Not a member?
Not a problem.

Essential

$0

On-Site Support:
Monday – Friday from 9AM – 5PM, based on availability

Remote Troubleshooting1:
Monday – Friday from 9AM – 5PM, billed by the half hour and based on availability

By becoming a Bravas client, you automatically become a Bravas Essential Support member at no cost. Scheduling is available during standard business hours, Monday – Friday, 9am-5pm. If there are components of your system that can be supported remotely, a technician may attempt to resolve an issue without having to schedule an on-site service visit. On-site service is billed hourly and basic remote support is billed in half-hour increments. Scheduling for on-site service and basic remote support is done on a first-come-first-served basis, and is based on availability.

  1. A remote troubleshooting device or devices required. Please consult your local Service Manager or Sales Representative to confirm that your system can be supported remotely.