Reports To: Director of Operations with a dotted line to the Project Manager

Objective: To ensure excellent customer experiences by providing accurate, innovative, reliable, and intuitive system programming.

Summary of Position:

The Programmer/ Sr. Network Technician is responsible for ensuring that the larger projects are functional from a network and programming standpoint. This will require that he/she ensures scope of work and client’s needs are met by the designed system. Higher level programming and field support may be necessary.

Duties & Responsibilities:

  • Design and build dedicated space for programming and burning-in of all systems
  • Meet with designer during the initial sales process to ensure all necessary parts and services are included
  • Review sales order, product list and elevations with rack technician
  • Test and burn-in all systems at the shop prior to going to the job site, updating firmware as needed
  • Program advanced lighting systems using floor plans and/or blueprints
  • Respond to incoming requests for programming via phone and email – on-site troubleshooting may be required when remote is not successful
  • Initiate Change Order process when programming requests exceed original budgeted system allowances
  • Bench test and demo all new products going into the field
  • Contact vendor and industry experts regarding any new equipment or recurring service
  • Provide remote support for other techs in the field via phone and/or screen sharing
  • Implement system to track daily remote support needs of techs in the field
  • Communicate with clients regarding warranty or non-warranty programming changes as required
  • Adherence to project timeline and expectations
  • Set up, pre-configure and program networks, control systems, cameras, and NVRs
  • Review & react to daily updates to project documentation and work orders in job management software
  • Accurate time clock entries and job costing
  • Make decisions and be held accountable to Time and Materials
  • Conduct quality checks and enforce company standards
  • On call rotation maybe required
  • Local travel to job sites as needed
  • Provide training or communication to disseminate pertinent information as required
  • Fiscal responsibility for all assets assigned and property within Programmer’s care
  • Customer service, including the ability to work with high profile and high demand customers
  • Guardianship and preservation of client confidentiality and network/home security
  • Adherence to state and federal laws, including adherence to traffic laws


The Programmer must possess an understanding of all AV systems including audio, video, security, lighting, and integration of all installed brands. Advanced programming experience is required in Control4, Savant, Vantage, and more where required. Lead Programmer must have a robust understanding of networking and be able to design and deploy advanced networks. Must pursue continuing education on systems including audio, video, security, lighting.

Salary:S+ based on individual experience

Additional Requirements:

  • May require ability to lift and carry 60lbs
  • May require sitting for extended periods
  • Ability to work in tight spaces & at ladder height
  • Valid driver's license, clean driving record, and criminal background
  • Security license or experience preferred

*A job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

To Apply:

Please send an email to with the job title and location in the subject.

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